Refund Policy

“Value Added Services” means the all the optional value-added services or additional services, or premium services purchased by an Applicant which are offered on BLS International’s website

“Value Added Services Fee” means the fees payable by the Applicant for Value Added Services purchased in accordance with BLS International’s Website Terms and Conditions

BLS International” means BLS International or any of its subsidiaries, associate or affiliate or group companies

“Visa Fees” means the fees charged by the relevant government for issuing a visa to an Applicant

"Website" means the BLS International website

"Website Terms and Conditions" means the terms and conditions applicable to and posted on BLS International’s Website.

General Refund Conditions

• The applicants are responsible for visiting the BLS International website to access the Refund Policy.
• The Service Fee and or Value-Added Services Fees may be refundable subject to the terms herein and provided that the Applicant has paid for the Services and or Value-Added Services. The Applicant may request a Refund only in accordance with the Refund Eligibility Criteria.
• The Refund Policy shall be governed by the applicable local laws in the country where the Services are being provided to the Applicant.
• Refunds of Service Fees and Value-Added Services Fees will only be considered where the Applicant complies with the Refund Eligibility Criteria. If the Applicant fails to meet any of the Refund Eligibility Criteria, BLS International shall have the right in its sole discretion to decline the request for a Refund.
• To apply for a refund, the Applicant must properly and fully complete and submit a Refund Request Form together with all supporting documents. Please click here to download Refund Request Form
• BLS International may process the Applicant’s Refund Request as soon as reasonably practicable. Response times may vary depending on the mode of payment and reasons for a refund request for the Service Fees or Value-Added Services Fee. BLS International may notify the Applicant of the outcome of the request in accordance with the timelines set out in the Refund Processing Timelines.
• By completing and submitting the Refund Request Form, the payment of a refund of the Service Fees is not guaranteed. The refund may be approved or rejected by BLS International in its discretion.
• Any Transaction Charges or loss due to exchange rate fluctuation or bank charges or administrative fees which may be levied for processing a refund of Service Fees or Value-Added Services Fees shall be borne solely by the Applicant and shall be deducted by BLS International from the amount to be refunded.
• GST / VAT / similar such indirect taxes, if any, charged on the Service Fees and Value-Added Services Fees may be refunded, subject to applicable tax laws.

Refund Eligibility Criteria

The Services must be cancelled at least 3 business days prior to the date scheduled for an appointment for a visa and proof of the cancellation must be submitted together with the Refund Request Form. All requests for Refunds shall only be accepted and considered if a Refund Request Form is submitted online by an Applicant within 30 days from the date of the cancellation of the Applicant’s appointment for a visa. Refunds shall be subject to the terms herein including BLS International’s data retention obligations to the respective Government.

If the Applicant has been charged more than once for the same services or the Applicant has paid a sum in excess and the Applicant can provide proof of such excess charge, the Applicant may be entitled to claim a refund on the terms herein.

Requests for refunds or cancellation of a Service shall not be accepted and no refunds shall be given where:

• the Applicant has partially used the Service.
• the Applicant has missed their appointment on the scheduled date and is not entitled to an alternative appointment on the same application.
• the Applicant is delayed for their appointment and there is no other alternative time available on the same day.
• the Applicant’s application cannot be accepted on the appointment day due to an incomplete application or missing documents or a submission for an incorrect visa category and the Applicant is not entitled to an alternative appointment.
• the Applicant decides not to proceed with their application.
• the Applicant does not cancel their appointment within the time periods stated herein.
• the Applicant is unable to proceed with the appointment as the Applicant has selected the Visa Application Centre location incorrectly

Refund Processing Timeline:

A Refund of Service Fees or Value-Added Services Fee may be processed within fifteen (15) working days from the date of notifying the Applicant of the refund decision.

Receiving Your Refund

Refunds will be processed using the same mode of payment made for the Services or Value-Added Services. For example, if payment was made with a credit or debit card, the refund will also be made to the same credit or debit card.

If BLS is unable to process a refund by the same mode by which payment was made, then BLS International shall notify the Applicant of the alternate mode of payment for processing such Refund.